Joshua Kaan
Principal Customer Success Manager, Gem
Joshua is Gem’s first-ever Principal Customer Success Manager, bringing deep experience in customer success and go-to-market across social media, recruiting, and technology. As the most senior CSM in the Enterprise segment, he manages some of Gem’s largest accounts, overseeing $3M–$4M in ARR across 20–30 clients worldwide. He’s passionate about partnering with organizations to drive meaningful results and long-term success.
AI-First Recruiting: Real-World Use Cases From the Best RecOps Team
Join this practical, no-fluff session about real AI recruiting use cases that are actually delivering results. No theoretical possibilities — just real plays from leading RecOps teams who've figured out how to make AI work for their teams, illustrated via the Gem product. Gem’s Principal Customer Success Manager, Joshua Kaan, works with some of the top RecOps teams in the world and will break down what’s working for them, share firsthand insights, and dive into how they’ve seen AI transform recruiting strategies in real time.